Privacy Policy – Flexsock

At Flexsock, we highly value your privacy. We collect and process your personal data only for purposes necessary to provide you with the best possible shopping experience—both online and offline. Your information is always handled confidentially and processed in accordance with applicable privacy laws and regulations.

1. What Information Do We Collect?

We collect personal information at different moments:

When Visiting Our Website as a Guest

You can browse our website without registering. In this case, we do not collect personal data unless you voluntarily provide it through a form or purchase.

When Creating an Account or Placing an Order

When you create an account or place an order, we may request information such as:

• Name

• Address and shipping information

• Email address

• Phone number

• Payment information (securely processed through our payment partners)

When Contacting Customer Support

If you contact us, we may store the communication and your contact details in order to assist you effectively.

Automatically Collected Information

We collect anonymous information through cookies (such as IP address, browser type, and visited pages) to improve our website and personalize your experience.

2. How Do We Use Your Information?

We only use your data when necessary, for example for:

• Processing and delivering your order

• Customer service and communication

• Product recommendations based on your preferences

• Improving our website and services

• Sending marketing communications (only with your consent or if you are an existing customer)

3. Marketing and Communications

If you are a customer or have subscribed to our newsletter, we may send you:

• Emails about promotions, new products, or special offers

• SMS messages or postal mail if you have provided consent

You can unsubscribe from marketing communications at any time by:

• Clicking the unsubscribe link at the bottom of any email

• Sending an email to info@flexsock.nl to opt out of SMS or postal communications

Please note that processing your request may take some time, so you may still receive a few messages after unsubscribing.

4. Your Rights

You have the right to:

• Access the personal data we hold about you

• Request correction or deletion of your data

• Object to the use of your data for marketing purposes

• Withdraw your consent if it is the legal basis for processing

You can submit your request by emailing info@flexsock.nl.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal data from loss, theft, or unauthorized access.

6. Sharing Information with Third Parties

Flexsock will never sell or rent your personal data to third parties. Your information may only be shared with:

• Shipping and logistics partners

• Payment providers

• IT service providers (such as hosting services)

All partners are bound by strict confidentiality agreements and only process data when necessary to provide our services.

7. Cookies

Our website uses cookies to improve your browsing experience. When you first visit our website, you will receive a notification allowing you to accept or adjust your cookie preferences. Please read our Cookie Policy for more information.

8. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. The most recent version will always be available on www.flexsock.nl. We recommend reviewing this policy periodically.

Questions or Requests?

If you have any questions or requests, please contact us at info@flexsock.nl — we will be happy to assist you.